Review of the current eCommerce platform, including capabilities, scalability, and flexibility. Analysis of integrations with other systems like ERP, CRM and payment gateways. Evaluation of site performance, speed, and security measures.

Evaluation of UX on the website or mobile app. including navigation, design, and accessibility. Analysis of customer journey, touchpoints, checkout process, and pain points. Assessments of personalization, self-service, and customization features.

Review and assess Order Management, Inventory Managment, and fulfillment processes. This also includes the evaluation of customer service, product information readiness, and support operations.

Evaluation of the metrics and KPIs being tracked and how they are reported. Analysis of data quality, data integration,and the use of analytics for decision-making. Rcommendations for improving data collection and analysis.

Review with compliance with relevant regulations (e.g. GDPR,CCPA) and assessment of data privacy and security practices. This also includes recommendations for improving compliance and security measures.

Evaluation of the company's readiness to adopt new technologies and innovations in eCommerce. This includes anaylsis of market trends and how the company can leverage them, With recommendations for future growth and scalability.