Order Management

We will help you enhance operational efficiency and improve customer satisfaction by implementing / fine tuning your Order Management System.

Capabilities and Expertise

We will help you supercharge your Order Management system so that you can delight the customer from checkout to delivery.

OMS Implementation and Integration: Selecting and implementing the right OMS based on your business needs and ensuring seamless integration with new or existing systems (ERP, CRM, eCommerce, PIM etc.).
Process Optimization: Analyzing and redesigning workflows to enhance efficiency. We can identify bottlenecks, streamline order fulfillments, and implement best practices to reduce order cycle times and improve accuracy.
Customer Experience Enhancement: Implementing features and solutions that improve the customer experience like order tracking, self-service, automated notifications, easy returns management, frictionless checkout etc.
Order Servicing: Setting up customer 360 visibility and empowering agents with centralized order data (order history, customer records, payment terms, service tools etc.).
Analytics & Reporting: Setting up analytics tools, tracking key performance indicators (KPIs), and providing detailed reports on order trends, fulfillment rates, and areas of improvement.
Automation Solutions: Simplifying complex order routing by building fulfillment workflows, automating repetitive and manual tasks like order entry, invoice generation, shipment tracking and more.
Real-Time Omnichannel Inventory: Connecting commerce experiences with real-time inventory visibility across stores, online, BOPIS, etc.

Success Story

Delivering a high-performance commerce system with a robust Order Management solution that scales with demand.

Scalable Solution: Delivering a flexible solution to support rapid growth and evolving business requirements.
Improved Customer Experience: Having self-service returns and a store that effortlessly manages heavy traffic and high-volume sales.
Operational Efficiencies: Processing orders more efficiently and accurately while implementing automated order processing rules.