Services
Sales, Service, & CRM
Improve your sales and support teams' efficiency and productivity.
- CRM Solutions Delivered
- 500+
- Certifications
- 180+
- Accelerators
- 20+
- Industry Awards
- 20+
Capabilities and Expertise
One partner for all your CRM and customer service needs
Empowering teams to drive growth and efficiently serve and track customers through various workflows.
CRM Implementation & Integration
Selecting and implementing the right CRM based on your business needs and ensuring seamless integration with other business systems (commerce, marketing automation, ERP, etc.).
Sales Cloud
Helping your sales team sell smarter and faster by centralizing customer information, logging their interactions, and automating day-to-day tasks, orders, proposals, approvals, and more.
Service Cloud
Setting up customer 360 visibility to deliver smarter, faster, and more personalized service. We can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience.
Analytics & Reporting
Setting up analytics tools, tracking key performance indicators (KPIs), and providing detailed reports on sales trends, team performance, service metrics, customer satisfaction score, average handling time, and more.
Artificial Intelligence
Leveraging the power of AI to identify best leads, convert opportunities more efficiently, and retain customers with ease while identifying trends and offering actionable recommendations.
Process Optimization
Streamlining processes to lead to faster resolution times and higher customer satisfaction. We analyze existing processes, identify inefficiencies, and implement improvements.
Customer Segmentation & Personalization
Developing segmentation strategies and implementing personalization tools to tailor interactions based on customer preference and behaviors.
Data Integration & Management
Ensuring real-time data exchange with optimized data quality management across all integrated systems.
Wondering what services work best for your business?
We'll provide a comprehensive evaluation to help you select, implement, and adopt the right service for your organization.
Success Story
Mattel
Consolidating all customer service functions including pre-sales inquiries, order entry, order servicing, and warranty support.
Scalable Solution
Having the ability to adapt to seasonal fluctuations and expanding to new markets.
Enhanced Customer Servicing
Placing orders on behalf of customers, streamlining the return process, and resolving issues more swiftly.
Operational Efficiences
Having a unified operational system that elevated the efficiency of customer service agents.