Sales, Service, & CRM

Improve your sales and support teams' efficiency and productivity.

CRM Solutions Delivered: 500+
Certifications: 180+
Accelerators: 20+
Industry Awards: 20+

Capabilities and Expertise

One partner for all your CRM and customer service needs

Empowering teams to drive growth and efficiently serve and track customers through various workflows.

CRM Implementation & Integration: Selecting and implementing the right CRM based on your business needs and ensuring seamless integration with other business systems (commerce, marketing automation, ERP, etc.).
Sales Cloud: Helping your sales team sell smarter and faster by centralizing customer information, logging their interactions, and automating day-to-day tasks, orders, proposals, approvals, and more.
Service Cloud: Setting up customer 360 visibility to deliver smarter, faster, and more personalized service. We can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience.
Analytics & Reporting: Setting up analytics tools, tracking key performance indicators (KPIs), and providing detailed reports on sales trends, team performance, service metrics, customer satisfaction score, average handling time, and more.
Artificial Intelligence: Leveraging the power of AI to identify best leads, convert opportunities more efficiently, and retain customers with ease while identifying trends and offering actionable recommendations.
Process Optimization: Streamlining processes to lead to faster resolution times and higher customer satisfaction. We analyze existing processes, identify inefficiencies, and implement improvements.
Customer Segmentation & Personalization: Developing segmentation strategies and implementing personalization tools to tailor interactions based on customer preference and behaviors.
Data Integration & Management: Ensuring real-time data exchange with optimized data quality management across all integrated systems.

Wondering what services work best for your business?

We'll provide a comprehensive evaluation to help you select, implement, and adopt the right service for your organization

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Success Story

Mattel

Consolidating all customer service functions including pre-sales inquiries, order entry, order servicing, and warranty support.

Scalable Solution: Having the ability to adapt to seasonal fluctuations and expanding to new markets.
Enhanced Customer Servicing: Placing orders on behalf of customers, streamlining the return process, and resolving issues more swiftly.
Operational Efficiences: Having a unified operational system that elevated the efficiency of customer service agents.