Salesforce

XCentium helps organizations design and deliver connected digital experiences on the Salesforce platform. As a Salesforce partner, we provide strategy, implementation, and optimization across Agentforce, commerce, data, marketing, and sales and service. We help you streamline operations, improve customer engagement, and scale your Salesforce platform with confidence.

Salesforce certifications: 175+

Successful launches: 60+

Years of Salesforce experience: 10+

How we help you succeed with Salesforce

Salesforce connects customer data, AI, automation, and business workflows across a single platform.

XCentium helps you turn these capabilities into a system that improves customer engagement, supports real-time decision-making, and drives measurable business outcomes.

We help you modernize existing implementations, design scalable architectures, and integrate Salesforce across your digital ecosystem. We also help teams apply AI, automate workflows, and improve how customer data is used across marketing, sales, and service.

Salesforce consulting services

Agentforce 360 brings AI, data, and workflows together on a single Salesforce platform. It connects the capabilities across commerce, data, marketing, sales, and service to support more automated, real-time customer experiences.

XCentium helps you implement, optimize, and support the Salesforce platform. We design scalable architectures, manage upgrades, improve performance, and ensure your platform continues to deliver long-term value.

Agentforce: Build, deploy, and manage AI agents on Salesforce. We help you design and implement Agentforce to automate workflows, support employees, and improve customer interactions across channels.
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Commerce: Design and deliver connected commerce experiences with Agentforce Commerce. We help you support B2C and B2B models, improve personalization, and increase conversion.
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Data: Unify and activate customer data with Data 360. We help you support personalization, enable AI, and improve decision-making across the business.
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Marketing: Plan, execute, and optimize marketing with Agentforce Marketing. We help you improve campaign performance, automate journeys, and deliver more relevant customer experiences.
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Sales and service: Improve sales and service operations with Agentforce Sales and Agentforce Service. We help you improve visibility, streamline operations, and enhance customer experiences.
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Case Study

Funko

Improved peak traffic performance and fulfillment with Salesforce Order Management

Future-ready architecture: Implemented Salesforce Order Management and Salesforce Commerce Cloud to support high-volume sales and scalability
Order efficiency: Automated order processing to improve accuracy, reduce manual effort, and support timely fulfillment
Customer experience: Enabled self-service returns and integrated Zendesk to automate support workflows and improve response times
Omnichannel operations: Introduced omnichannel inventory management to improve visibility and flexibility across sales channels

Discover Funko

Salesforce Fit and Implementation Assessment

Choosing the right platform and approach is critical.

We evaluate your current systems, business goals, and architecture to define the best path forward with Salesforce.

Request your complimentary Salesforce assessment

Frequently Asked Questions

What is Salesforce and how does Agentforce fit into the platform?
Salesforce is a cloud platform that connects customer data, workflows, and applications across marketing, commerce, sales, service, and data.

Agentforce is built into Salesforce and enables organizations to create AI agents that automate tasks, support teams, and interact with customers using real-time data.

Agentforce 360 refers to how these capabilities come together across the platform, connecting AI, data, and workflows into a single system.

How does XCentium work with Agentforce 360?
XCentium helps organizations design and implement solutions across Agentforce 360. We connect AI, data, and workflows to create systems that support automation, personalization, and real-time decision-making.

This includes architecture design, integrations, and ongoing optimization to ensure the platform works as a connected system, not a set of disconnected tools.

How does XCentium approach Salesforce projects?
XCentium focuses on aligning Salesforce with your business goals, data, and existing systems. We design scalable architectures, integrate platforms, and optimize performance over time to ensure the platform delivers measurable results.

Why work with XCentium for Salesforce?
XCentium brings strategy, architecture, and implementation together to deliver Salesforce solutions that work in practice. We focus on connecting systems, structuring data, and applying AI in ways that improve efficiency, customer experience, and business outcomes.

What is the Salesforce fit and implementation assessment?
The Salesforce fit and implementation assessment is a complimentary evaluation of your current systems, business goals, and architecture to determine the right approach.

XCentium uses this process to define a clear roadmap, identify integration requirements, and ensure Salesforce is aligned to your needs before implementation begins.