About Tessitura

Tessitura Software provides an all-in-one platform designed to manage critical operations for arts organizations, museums, and cultural institutions. From ticketing and fundraising to customer relationship management and marketing, Tessitura empowers organizations to deliver exceptional experiences while streamlining their operations.

Challenge: Future-Proofing for Agility and Scalability

Tessitura faced a critical challenge—future-proofing their systems while reducing annual upgrade costs. With Sitecore XP nearing the end of its lifecycle, they needed a more agile, scalable solution. The goal was to enable faster innovation and integration of new features without the constraints of outdated infrastructure.

Tessitura partnered with XCentium to leverage Sitecore’s XM Cloud, a composable solution designed to scale with their evolving digital needs.

Solution: Seamless Migration to Sitecore XM Cloud

Tessitura embarked on an ambitious journey to migrate from Sitecore XP to Sitecore XM Cloud, with XCentium guiding the way. Despite the complexities of migration, we completed the project in 6 months, achieving a seamless transition that preserved their existing user experience while delivering enhanced performance.

Key components of the solution included:

• Lift and shift migration of content from Sitecore XP to Sitecore XM Cloud
• Integration of Coveo Atomic and Vercel for advanced search and performance optimization
• Continuous collaboration to ensure minimal disruption during migration, keeping everything aligned with Tessitura’s brand vision



Outcome: A Future-Ready, Composable Platform

The move to Sitecore XM Cloud has been a game-changer for Tessitura, bringing immediate benefits and positioning them for future growth:

• Cost Savings: By eliminating ongoing upgrade and support costs, Tessitura achieved significant savings.
• Agility: The new composable architecture allows Tessitura to add new features and integrate tools faster, without being constrained by lengthy development cycles. This flexibility enables rapid digital evolution.
• Faster Time-to-Market: With XM Cloud, Tessitura is now able to respond to digital needs quickly, without waiting for time-consuming updates and infrastructure changes.
• Enhanced Personalization: A custom personalization feature was implemented to maintain existing functionality, ensuring tailored experiences for users.
• Robust Integrations: The new platform integrates seamlessly with multiple systems, including Telligent for authentication, Coveo Atomic for advanced search, and enhanced geo-based and role-based personalization for an enriched user experience.

Transforming the Digital Experience

With XM Cloud, Tessitura’s digital presence is now more agile, scalable, and future-ready than ever before. By adopting a composable architecture, they’re not just saving costs—they’re also setting the stage for continuous innovation, better user experiences, and faster implementation of new features. This transformation allows Tessitura to remain at the forefront of the cultural institution space, meeting both current and future digital demands with ease.