Overview:

Jones Healthcare Group has stood at the forefront of providing innovative packaging and medication dispensing solutions for over a century. The company has consistently built strong partnerships across the healthcare sector to meet evolving market demands. Known for its commitment to quality, service, and continuous improvement, Jones Healthcare Group has sought innovative solutions to streamline its operations while ensuring the best possible service for its customers. As part of their strategy for future growth, Jones Healthcare recognized the need to update its digital capabilities and improve its B2B eCommerce platform to stay competitive in an increasingly fast-paced market.

The Challenge:

As a leading provider of packaging and dispensing solutions, Jones Healthcare Group has a unique position within the healthcare sector. The company serves a broad range of B2B customers, from healthcare providers to pharmaceutical companies. With an established legacy and a growing client base, Jones faced significant challenges as it sought to modernize its business operations.

The primary goal was to implement a modern eCommerce platform that would meet the specialized needs of its B2B customers while streamlining internal processes. The following challenges were identified:

Intuitive User Experience: Jones needed a more user-friendly and efficient digital experience that would make it easy for their B2B customers to navigate the website, place orders, and manage their accounts.

ERP Integration: In order to provide accurate and real-time information on inventory, product availability, and pricing, the eCommerce platform needed to integrate seamlessly with Jones' existing ERP (Enterprise Resource Planning) system.

Internal Process Streamlining: The company sought to simplify and improve its internal workflows to increase efficiency, reduce operational costs, and provide faster, more reliable services to its clients.

The Solution:

In order to address these challenges and future-proof its B2B operations, Jones Healthcare Group partnered with XCentium, a leading digital transformation agency with expertise in B2B eCommerce and ERP system integrations. After careful consideration of their business needs and long-term goals, the company selected the Episerver B2B Commerce Cloud platform for implementation.

The Episerver B2B Commerce Cloud is a powerful SaaS-based eCommerce solution specifically designed to address the complex needs of businesses that serve other businesses (B2B). The solution provided a robust foundation to address Jones Healthcare’s core challenges while offering scalability and flexibility for future growth.

The implementation involved:

B2B-Centric eCommerce Core: Episerver’s platform is built specifically for B2B businesses, making it an ideal choice for Jones Healthcare. The solution was tailored to facilitate complex workflows, bulk ordering, and account-based pricing—all features critical for a B2B environment.

ERP Integration: XCentium successfully integrated the Episerver platform with Jones' existing ERP system. This integration enabled real-time updates for inventory management and pricing, ensuring that customers always had accurate information when placing orders.

Custom Business Solutions: Recognizing the unique needs of Jones Healthcare Group, XCentium developed customized solutions to address specific business complexities. This ensured that the final product met not only Jones' functional requirements but also its vision for user experience and business growth.

The Outcome: The implementation of the new B2B eCommerce solution delivered impressive results for Jones Healthcare Group. The company achieved a range of business benefits, enabling them to meet the evolving demands of their customers and position themselves for future success in the healthcare sector.

Streamlined Business Processes: The new platform automated key processes and allowed for smoother order management, product updates, and real-time inventory tracking. This automation reduced manual intervention, minimized errors, and significantly improved internal operational efficiency. As a result, Jones was able to reduce operational costs and improve the speed of service delivery.

Improved Customer Experience: One of the key goals of the new system was to improve the experience for Jones’ B2B customers. The Episerver platform offered an intuitive and user-friendly interface that allowed customers to easily navigate the site, access personalized pricing, and view real-time inventory updates. This enhancement to the customer experience led to higher customer satisfaction and retention rates.

Responsive Design: With a growing demand for mobile optimization, the new platform ensured a fully responsive design that worked seamlessly across both desktop and mobile devices. Customers could now place orders, manage accounts, and access important information on the go, enhancing convenience and improving the overall customer journey.

Simplified Content Management: Jones Healthcare Group benefited from the ease of managing their online content with the platform’s intuitive content management system (CMS). This allowed marketing teams to update product information, promotions, and other content quickly and efficiently. Furthermore, the built-in Content Delivery Network (CDN) ensured fast and reliable content delivery to users, no matter their geographic location.

Conclusion:

By implementing the Episerver B2B Commerce Cloud, Jones Healthcare Group successfully achieved its goal of modernizing its eCommerce platform while improving its internal business processes. The project not only delivered a highly intuitive digital experience for B2B customers but also provided the operational efficiency and scalability required to drive long-term growth.

The partnership with XCentium allowed Jones to create a solution that was custom-tailored to their business needs, positioning them for future success in an ever-evolving healthcare industry. With streamlined operations, a better customer experience, and a platform capable of scaling with the business, Jones Healthcare Group continues to deliver on its customer-first service promise while embracing new opportunities for innovation and growth.

Key Takeaways:

The successful integration of a B2B eCommerce platform with an existing ERP system can drive significant operational efficiencies.

A user-friendly, mobile-optimized, and responsive design is crucial for delivering a seamless B2B experience in today’s digital landscape.

Customization is essential in addressing unique business needs, ensuring that the solution aligns perfectly with both operational goals and customer expectations.

A modern eCommerce solution can be a powerful tool for growth and innovation, allowing businesses to stay ahead of competitors while providing exceptional service to their clients.

By partnering with XCentium and choosing Episerver, Jones Healthcare Group has not only addressed their immediate challenges but also set the foundation for continued success and expansion in the rapidly changing healthcare market.