About Funko

A leading pop culture lifestyle brand that manufactures licensed and limited pop culture collectibles, best known for its licensed vinyl figurines and bobbleheads. Funko also produces licensed plush, action figures, apparel, accessories, and games.

Challenge

Looking for robust order management capabilities

Funko was looking to enhance its online shopping experience and handle high traffic “flash sales” with ease. They embarked on a significant transformation of their eCommerce infrastructure.

Solution

Turning pop culture in pop commerce

Funko partnered with XCentium to support their high-performance commerce system with a robust Order Management solution that scales with demand.

We implemented a freshly designed commerce solution and tailor-made Salesforce Order Management with Omnichannel Inventory systems. This resulted in a dependable online store capable of effortlessly managing heavy traffic and high-volume sales.

Outcome

Bringing your favorite characters to your doorstep

In order to elevate the shopping experience, we introduced multiple integrations and automated order processing rules. Customers were also empowered to handle self-service returns. This functionality was made possible through an extension of Commerce Cloud, which incorporated restocking fees according to business rules. We also harnessed Zendesk to automate customer service tasks.

Ensuring security and fraud prevention were paramount concerns, and we successfully implemented customizable security measures. We also established a comprehensive payment and refund audit trail, complete with accurate tax calculations for compliance purposes.

With Funko’s enhanced commerce ecosystem, they’re now able to deliver their cherished characters to their beloved homes anytime and anywhere.