Salesforce Agentforce AI Customer Service

Salesforce Agentforce - AI Customer Service Accelerator

Achieve 24/7 customer support and increased satisfaction.

Revolutionize Customer Engagement with Salesforce Agentforce Order Visibility Accelerator

Always-On Support, Personalized Experiences, and Seamless Integration for Modern Businesses

The Order Visibility Accelerator is a prebuilt topic and instructions for Salesforce Agentforce to handle simple and advanced order inquires for both authenticated and guest customers. This accelerator allows AI agents to operate independently around the clock to respond to order inquiries freeing up human customer support agents for more complex tasks.

The accelerator can be deployed OOTB with Salesforce Service Cloud/Commerce Cloud and can be available for internal agents or website users. Some of the features include:

Locating orders and providing status

Providing fulfillment/shipment updates

Providing status on returns and refunds

Retrieving invoices

Providing updates on backordered or cancelled items.

Savings: 30%
Faster Delivery: 80%

Benefits

Transform Your Customer Support

Enhance customer satisfaction and operational efficiency with 24/7 AI-powered support. Scale effortlessly to meet demand, provide personalized experiences, and integrate seamlessly with Salesforce CRM and Data Cloud. Empower your team to focus on complex challenges while routine tasks are handled automatically.

24/7 Availability: Ensure around-the-clock support for order inquiries, providing uninterrupted service to customers.
Scalability and Efficiency: Quickly scale the workforce to manage seasonal spikes while AI agents handle routine tasks, allowing human employees to focus on complex challenges.
Improved Customer Satisfaction: Deliver fast, accurate responses and personalized experiences, enhancing overall customer interactions.
Seamless Integration: Leverage out-of-the-box integration with Salesforce CRM and Data Cloud for streamlined operations and data management.