SFCC Loyalty Program
Learn how the Returns Plugin can benefit your business
Enhance customer engagement
The ability to return products is an essential functionality that customers consider even before making a purchase on a site. The returns functionality is not available out of the box on the Salesforce Commerce Cloud B2C platform, and that is why this plugin exists to help enhance the eCommerce journey for your customers.
Implementing a robust returns system not only boosts customer purchasing confidence by offering reassurance that products can be easily returned if needed but also increases customer retention and satisfaction. By effectively managing returns, brands can enhance their overall value proposition and strengthen customer loyalty, thereby improving the overall brand perception and customer satisfaction levels.
- Value Returns
- 75%
- Increase in Profits
- 25%
Features
Encourage customers to choose your brand
Return Data
Order return data is readily available to be exported into other systems.
Return Workflow
The return UI is built on top of existing SFRA templates and models. The returns workflow enables your customers to easily create a return label in just minutes.
Configurable Rules
Customize return rules in Business Manager. Set the minimum and maximum order return dates and which products are allowed to be returned.
Return Label
Configure the shipping provider, service types, and label type in Business Manager. Modify the return reasons and return codes based on your business needs.
84% of shoppers won't come back to a brand with they have a poor returns experience, so we wanted to make it easier for our clients with our plugin.
Thomas Wager, VP of Commerce