32 Results for Category B2B eCommerce


Early in the spring, I attended Salesforce World Tour in Boston and consistently heard from a couple local Salesforce Account Executive that Salesforce Connections is an awesome event for B2B Commerce. As XCentium has been planning for the conference, in parallel, I have been getting reach outs from a variety of other software partners who want to connect next week in Chicago   including Amplience, Bloomreach, Coveo, Mirakl and Sitecore. Then yesterday, I noticed Ray Grady’s LinkedIn post on growth in the B2B Commerce Partner Ecosystem which includes a bunch more companies involved in the AppExchange and my anticipation has now peaked. If you're looking to learn the latest in B2B Connected Commerce, here are five key sessions for your agenda builder.


A seamless checkout process is an important aspect of B2B Commerce.  We want the process to be as quick and painless as possible.  Any delays will make users think twice about finalizing the order.  One way to enhance the process is to preload address books for users at the time of site launch.  Most users do not want to retype their Bill To and Ship To addresses at checkout, if that information has already been provided and stored in the system.  A simple preloaded address book is a quick win and provides a great user experience in the first step of the checkout process.  Below are steps to mass preload address books using existing data in your system.


It's not uncommon for particular CloudCraze API calls to fail within a test because they aren't executed as a community portal user. One example of this, that we recently encountered, is with regard to the `ccrz.ccApiWishList.create()` method. In order to address scenarios like these we'd need to simulate a CloudCraze Community Portal User. There are a number of challenges that make creating a portal user difficult.


Communication with customers is an imperative aspect of B2BCommerce. Many organizations have specific customer service teams set aside to handle any issues raised by users of a B2B commerce system. Customer service has several communication channels , among them a live chat feature has been gaining popularity. This is not a chat bot. Those have a place as well, but this post concerns itself with the value added proposition of supporting ones customers via an actual human being. Read this blog for a step by step guide on how to implement Live Agent chat.


Working collaboratively with New England Biolabs, XCentium proposed and built a comprehensive solution that using Sitecore and InsiteCommerce. The solution serves both public websites as well as B2B commerce, including B2B Commerce rich features such product recommendations and online account management. Solution features also include Salesforce integration and Master Data Management (MDM), enabling New England Biolabs to serve their customers proactively and efficiently. The results? New England Biolabs won the Life Sciences Industry Award for the Most Useful Website.


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