The ability to return products is an essential functionality that customers consider even before making a purchase on a site. The returns functionality is not available out of the box on the Salesforce Commerce Cloud B2C platform, and that is why this plugin exists to help enhance the eCommerce journey for your customers.

Implementing a robust returns system not only boosts customer purchasing confidence by offering reassurance that products can be easily returned if needed but also increases customer retention and satisfaction. By effectively managing returns, brands can enhance their overall value proposition and strengthen customer loyalty, thereby improving the overall brand perception and customer satisfaction levels.