windows icon MANAGED SERVICES OVERVIEW

End-to-End solutions and management.


Managed Services Offerings

BUILD
MANAGE
MAINTAIN
SUPPORT

Design Consultation

Infrastructure Sizing

Environment buildout

Continuous Integration

Define alerts and monitors


OS updates and patches

Microsoft SQL updates and patches

Mongo updates and patches

Application server (IIS, Apache) updates and patches

OS, Application Server, Database log Reporting

Managed backups

Server Monitoring

Azure incidence management

Restarts, backup and restores

Firewall, VPN & DNS Management

Security and access control list management


Sitecore updates and patches

Insite updates and patches

Application Monitoring

Sitecore Reporting

Insite Reporting

Sitecore incident management

Mongo incident management

Insite incident management


Deployment and rollouts

Troubleshooting

Performance testing

24/7 Support

Development support

Functional Enhancements

Staff Augmentation



Operations, Maintenance and Support

Round the Clock Support

Tier 1 and Tier 2 levels are staffed and resourced in three different geographical locations. US-East, US-West, and India. This allows for 24 hour coverage and support. Tier 3 resources are staffed across the US in all 4 time zones.