XCentium offers Sitecore Managed Cloud Services

Managed Cloud Services


Customized support to encompass only what your business needs

Our customized support offering allows you to get support where you need it. From infrastructure support to code support, and everything in between. Allow us to manage your solution from the ground up or augment your own staff to fill in any gaps. You still get access to our 24x7x365 staff.

Tier 1 and Tier 2 levels are staffed and resourced in three different geographical locations. US-East, US-West, and India. This allows for 24 hour coverage and support. Tier 3 resources are staffed across the US in all 4 time zones.

  • Design Consultation
  • Infrastructure Sizing
  • Environment build-out
  • Continuous Integration
  • Define alerts and monitors
 
  • OS updates and patches
  • Microsoft SQL updates and patches
  • Mongo updates and patches
  • Application server (IIS, Apache) updates and patches
  • OS, Application Server, Database log Reporting
  • Managed backups
  • Server Monitoring
  • Cloud incidence management
  • Restarts, backup and restores
  • Firewall, VPN & DNS Management
  • Security and access control list management
  • Sitecore updates and patches
  • Insite updates and patches
  • SOLR updates and patches
  • Coveo updates and patches
  • Mongo updates and patches
  • Application Monitoring
  • Sitecore Reporting
  • Insite Reporting
  • Sitecore incident management
  • Insite incident management
  • SOLR incident management
  • Coveo incident management
  • Mongo incident management
  • Deployment and rollouts
  • Troubleshooting
  • Performance testing 
  • Development support
  • Functional Enhancements
  • Staff Augmentation