Work With a Team Who Specializes In Commerce Implementations

 

Commerce is experiencing double-digit growth and everyday new businesses are entering online commerce and disrupting the industry. Organizations must deliver the best commerce experience to each customer that is content-rich, personalized, contextual and connected to the enterprise for order fulfillment and other supply-chain related functions. 

 

 

Responding to Changing Customer Expectations in B2B eCommerce 

Every industry goes through changing customer expectations, but perhaps no industry has been affected more than B2B eCommerce. Regional and national manufacturers and distributors are also facing multiple changes: new generations taking the reins in family businesses, changing methods of production, inventory and shipping, and perhaps the most daunting - customers demanding a simple, online buying solution for a very complex buying process.

In this video, Distribution Industry veterans Jeff Wright, Darren Taylor and Eric Engman share their experiences of how embracing the customers demands led to nation-wide growth for each of their respective companies while delivering an Industry leading B2B Commerce Digital Solutions at their respective companies. As former Chief Financial Officer of G&K Services, Jeff Wright led the growth of G&K from a small, family owned business to a nationwide distributor. Today, Wright sits on the board of several titan Distributors. Darren Taylor is Chief Marketing Officer of MORSCO. In his tenure with MORSCO, Taylor has overseen acquisition of several regional distributors, building a national presence across 16 states with 172 branches. An eCommerce digital marketing veteran, Erik Engman works at MORSCO as the Director of Digital Marketing and Merchandising. Together, Taylor and Engman have a vision for M to be "the preferred and most trusted resource for Plumbing, HVAC, and Utility Infrastructure Product Solutions."

Delivering Commerce Solutions At Scale

XCentium has the B2B, B2C and B2B2C eCommerce expertise and experience to strategize, design, build, deploy and maintain Commerce for your brand. Some of our eCommerce work includes:

  • Global B2B2C Commerce roll out for a skincare company: $500 million+ in online transactions/year
  • Multi-storefront B2B Commerce for a leading US distributor of commercial and residential plumbing, HVAC and PVF with multiple business units and multiple ERP systems
  • High-transaction, High-volume B2C website for a Media Entertainment leader doing about $600 millions in online transactions/year
  • B2B Commerce for world's leading distributor of food services equipment and supplies involving complex customer hierarchy, multiple catalogs and price books and availability/shipping rules
  • B2B Commerce for a large supplier of veterinary drugs and medical devices including customer specific catalog & price-books, product whitelisting/ blacklisting, advanced promotions and real-time availability checks
  • Product variants, kits, bundles and complex variant configurators
  • Recommendation engine for products using market-basket-analysis, product affinity and Big Data

 

User Experience is one of the most important considerations and drivers in a successful commerce website roll-out. 

From Content-driven Commerce to Personalized Commerce to to B2C/B2B best UX practices, we pride ourselves on the ability to deliver a well-designed user experience. We practice User-Centered-Design (UCD): UCD focuses on observing and analyzing what people actually DO – not just what they SAY they do. Designing sites based on the actual goals of end users results in higher adoption and advocacy – not to mention increased user efficiency and greater ROI.
Is it: Useful? Usable? Desirable?

 

Our UX team can assist clients with:

  • Commerce Requirements
  • Content Strategy
  • Taxonomy and Navigation Design
  • Competitive Analysis
  • Commerce Best Practices
  • Site Analytics Assessment
  • Persona Identification and Definition
  • User Stories and Journey Maps
  • Sitemap
  • Wire frames and prototypes
  • Mood Board / Color Theory
  • Vision Development
  • Imagery
  • Design Concepts
  • Mobile Responsive & Design
  • Templates Design
  • Production

We help our clients by building award winning B2C and B2B experiences that fuel growth and win lifetime customers.Our customers’ requirements range from green-field implementations to replacements of legacy systems as well as refinements and optimization of existing commerce strategies.

XCentium’s implementation methodology helps our customers to succeed in the following key areas: 

  • Commerce Engine Setup and Customization
  • Storefront build out
  • Global Commerce
  • Product Catalog
  • Merchandising and Promotions
  • Campaigns
  • Search
  • Customer Management
  • Pricing Management
  • Product Configurators
  • Order Fulfillment
  • Digital Asset Management
  • Product Information Management (PIM)
  • 3rd Party integration
  • Data Migration

The life cycle requirements and needs for commerce is ever-evolving. At XCentium, we will be committed to and vested in your long-term success. We

for a business implementing a commerce strategy are similar regardless of the size of the organization. It may not seem fair, but small to mid-sized organizations have to tackle almost identical IT problems like Amazon, EBay.
 

Commerce evolves and you will need a committed partner for 

  • Managed Services Hosting
  • Support & Maintenance
  • Upgrades
  • Web Analytics
  • SEO
  • Marketing Automation
  • Recommendation Engine