Managed Services Technician


XCentium provides business technology services. We help clients align their technology strategy with business objectives, leverage technology excellence to deliver superior results, engage customers on Commerce and mobile project and help them run their business in the cloud. Our core areas of expertise are CMS, CRM, eCommerce, Azure and AWS. 

 


Responsibilities

Managed Services Technician will provide technical support to internal end users and Managed Service Clients, on a variety of issues via email/chat channels and telephone.  They will identify, research and resolve technical problems utilizing effective tracking and monitoring technical tools and support documentation to ensure timely resolution.


Qualifications

    • Bachelor’s degree in Computer Science or related field or Equivalent work experience
    • 1 year experience with the Azure platform; Azure IaaS offerings, Azure PaaS offerings,  Azure Portal

    • 2-year experience with:
      • Windows Server OS including Roles and Features
      • Active Directory and Group Policy 
        • Microsoft SQL database servers / services
        • Hyper-V and other Hypervisor platforms
        • WAN/LAN/VPN & Remote Technologies

        • Working knowledge of fundamental operations of Windows, Microsoft Office/Office365, Apple/MAC, and other technologies
        • Related Experience in customer service & support including troubleshooting and Help Desk for end users
        • Diagnose and solve various technical issues
        • Ability to research and accurately document procedure
        • Ticket tracking and escalation experience 
    • Experience in 24x7 production operations, preferably supporting high availability environments
    • Job will require availability after hours and weekends

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